Shipping & Delivery Information
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and Couriers process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time.
Which countries have ePacket shipping available?
As of February 2017, 30 countries support ePacket deliveries.
- Great Britain
- Hong Kong
- New Zealand
- United States
International Shipping is FREE but we need to inform you that it could take 7 to 15 working days if e-packet courier is available and if other couriers it could take 15 to 30 days or longer from time to time.
IF you need to receive the order as soon as possible, then you can avail of the PAID courier service and most of the time it will be very expensive and sometimes much expensive than the product price. But it's definitely your choice.
Sometimes even though we have this option we cannot guarantee that e-packet will always be available. If it is not available at the scheduled time of shipment, we will still ship your orders but with other courier which will normally take longer times. So the usual 15 to 30 days (or longer) delivery time will apply.
Here is our process if e-packet delivery is not available for some reasons:
1. We talk to e-packet of their estimated business resume time.
2. If it will take 6 to 15 days before normal business resume then we will shipped with another courier. If normal business resume within 5 days we will wait and shipped it with them.
3. If with e-packet you will wait for 7 to 15 working days.
4. If with the other courier you will wait for 15 to 30 working days.
5. E-packet or other couriers the important thing is that it is still FREE SHIPPING and rest assured you will receive your package.
6. This we can guarantee- that we will only select the best and fastest courier at the time of your order. Sometimes DHL would be the best and if the cost warrants it then we choose DHL without any additional payment from you. It's still free.